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If you have already checked out our list of 7 critical challenges retailers face in their deployment projects, you’ll know that one of the key issues is the chronic lack of visibility and foresight that derives from heterogeneous and disjointed project data repositories.

Change management is an especially critical area, when you cannot rely on a single, real-time view of the status of individual task or of the entire project or even across projects. A recent implementation of the One2Team solution highlights just how valuable accurate data is when managing large scale retail roll-outs.

The customer

One of One2Team’s customers in the energy  sector is a major Oil&Gas corporation, which owns, among other businesses, a national retail gas stations and convenience stores network. Like many multi-site retailers, the company must maintain a permanent organization managing all site support programs across its stations network. Their responsibilities include:

  • Construction, renovation and maintenance
  • Site regulatory compliance
  • Technology evolution and deployments
  • New offerings, concepts and promotions
  • Safety and security

The company recently undertook a massive, $100+ million re-branding project, which involved a project to replace or update all branded signage at all its 2,200 locations. That’s when things got interesting.

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The solution

Faced with such a large undertaking, the company executives felt that they needed to upgrade the tools their teams were using to manage projects.

Specifically, they felt that they needed to strengthen their delivery capabilities, increase their project success rate and regain control on project tracking from their sub-contractors — who all used different project management tools. They also wanted to have a single, consolidated, real-time view of all tasks, plans and status across their entire organization and their vendors.

One2Team was the obvious choice. A specific situation illustrates how moving to One2Team improved the ability of the organization to react to unforeseen circumstances.

Change of direction

Here are a few numbers that give you a sense of the scale:

  • More than 2,200 gas and service stations, both along highways and in urban/suburban areas, where in the scope of this project.
  • More than 100 job sites open in any given month.
  • 400 users including corporate and regional management, project managers, construction teams, field workers and sub-contractors.

After months of detailed planning, scheduling and the lining up of hundreds of contractors, the project team launched the roll-out. A few weeks into it, an issue emerged that had not been anticipated. The new 60-foot main signposts that had already been installed at more than 100 locations, had a fundamental design flaw: they could only be visible from the main motorway or approach road, but not from other directions: a bad look – and a missed marketing opportunity – for those drivers that were coming from other directions!

That issue triggered a change management process that involved the disassembly of the poles already installed, construction and assembly of new signposts, swapping of parts inventory, transportation of new materials, rescheduling of field teams and much more.

The outcome

Before One2Team, this kind of disruption could have possibly crippled the entire project. Instead, the customer executive team was able to orchestrate and implement the changes efficiently. The use of a single, reliable data repository to account not only for planning changes, but also for additional budgets and costs was key. The customer ensured that the plan it had to revise on the fly could be implemented on time and on budget.

Curious? Learn more what One2Team for Retail can do here.

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